General Terms and Conditions for Service Providers

Last updated: 2026-04-14

Versie 1.0

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Article 1 — Definitions

In these Terms and Conditions, the following terms are used: "Platform": the website www.avrora.nl and its mobile applications, operated by AVRORA B.V. "AVRORA": AVRORA B.V., registered with the Dutch Chamber of Commerce under number 99973642, located at Hanzenweg 121, 7556 BM Hengelo, the Netherlands. "Service Provider": the independent professional or legal entity offering services via the Platform. "Client": the party posting a Request via the Platform. "Request": a service request posted on the Platform. "Response": an offer or reply submitted by the Service Provider to a Request via the Platform. "Wallet": the Service Provider's digital wallet on the Platform for managing credits. "KYC": Know Your Customer — the identity and business registration verification process.

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Article 2 — Applicability

2.1 These Terms apply to all use of the Platform by Service Providers and to all agreements concluded via the Platform. 2.2 AVRORA reserves the right to amend these Terms. Amendments will be announced 30 days in advance. Continued use constitutes acceptance. 2.3 Deviating terms are only valid if expressly agreed in writing with AVRORA.

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Article 3 — Registration and KYC Verification

3.1 Service Providers must create an account and complete the following verification steps: Identity verification (valid driving licence, passport or identity card) Chamber of Commerce registration (extract not older than 3 months) Valid VAT number (if applicable) Bank account details for payouts Acceptance of the AVRORA Service Provider Code of Conduct 3.2 AVRORA reserves the right to reject verification documents or request additional verification. 3.3 Service Providers are responsible for keeping their registration data up to date.

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Article 4 — Role of AVRORA

4.1 AVRORA provides the Platform as a technical intermediary and is not a party to Agreements between Service Providers and Clients. 4.2 AVRORA does not supervise the actual execution of assignments. 4.3 AVRORA reserves the right to suspend or remove Service Providers for violations of these Terms or upon Client complaints.

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Article 5 — Payment System: Pay-per-Response

5.1 Fee Structure The Platform uses a Pay-per-Response model: Service Providers pay per Response submitted to a Request. Fees depend on the service category: 5.2 Wallet and Credits 5.2.1 Service Providers must pre-load credits onto their Wallet to submit Responses. 5.2.2 Credits can be loaded via iDEAL, credit card, Bancontact or bank transfer. 5.2.3 Credits are valid for 24 months after the last account activity. 5.2.4 Unused credits may be refunded on request, minus an administration fee of €2.50. 5.3 Refund Policy Refunds of Response fees are possible in the following cases: The Client's phone number or email address is invalid or non-functional The Request was already awarded at the time of the Response The Client received the Response but does not reply within 48 hours The Request was cancelled by the Client before Responses were opened The same Request was offered to the Service Provider more than once Refunds are not possible if the Client viewed the Service Provider's Response and chose a different Service Provider.

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Article 6 — Service Provider Liability

6.1 The Service Provider is fully responsible for the quality, safety and legal compliance of services performed. 6.2 The Service Provider must hold all required permits, certifications and insurance for their field. 6.3 The Service Provider indemnifies AVRORA against all third-party claims arising from the performance of assignments.

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Article 7 — Service Provider Obligations

7.1 The Service Provider undertakes to: Perform assignments with the care of a competent professional Communicate timely with Clients regarding progress and any delays Only respond to Requests for which they are qualified Not share contact details outside the Platform until an assignment is awarded Provide accurate and complete information in their profile and Responses Issue VAT invoices in accordance with Dutch law Respect Client privacy in accordance with GDPR

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Article 8 — Prohibited Conduct

Service Providers are expressly prohibited from: Providing false, misleading or incomplete information in profiles or Responses Sharing contact details in the public Response (before assignment) Posting or soliciting fake reviews Creating multiple accounts Arranging payments outside the Platform to circumvent Platform fees Unsolicited contact with Clients after rejection Discriminatory, abusive or unlawful communication

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Article 9 — Reviews and Reputation

9.1 After completion of an assignment, Clients may leave a review for the Service Provider. 9.2 Reviews are binding and only removed if demonstrably false or in violation of guidelines. 9.3 AVRORA reserves the right to suspend accounts with a persistently low rating (< 3.0 after minimum 10 reviews).

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Article 10 — Privacy and Data Processing

10.1 AVRORA processes Service Provider personal data in accordance with the GDPR/AVG. 10.2 Data is used for account management, verification, payment processing and platform communication. 10.3 The full Privacy Statement is available at www.avrora.nl/privacy.

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Article 11 — Termination and Suspension

11.1 The Service Provider may terminate their account at any time via the account settings. 11.2 AVRORA may suspend or terminate the account for violation of these Terms, without refund of Wallet credits where a violation is proven. 11.3 In case of unjustified suspension, the Service Provider may appeal via [email protected] within 14 days.

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Article 12 — Tax and Invoicing

12.1 The Service Provider is solely responsible for declaring and paying income tax, VAT and other applicable taxes. 12.2 AVRORA provides an annual income summary for Platform earnings upon request. 12.3 VAT invoices for Platform fees (Response fees) are available monthly in the Dashboard.

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Article 13 — Complaints and Disputes

13.1 Complaints should be submitted via [email protected] or the report button on the Platform. AVRORA aims to respond within 14 working days. 13.2 The Service Provider has the right to appeal moderation decisions by AVRORA (including suspensions, content removal or restrictions) via the appeal system on the Platform, within 14 calendar days of the decision. 13.3 Ranking of Responses: The ranking of Responses on the Platform is determined by: time of receipt of the Response, matching score based on category and location, and average client rating of the Service Provider. 13.4 If a dispute cannot be resolved internally, parties may use the following recognised mediators: SGOA (Dutch IT Disputes Foundation): www.sgoa.org ADR Centre for Business: www.adrcentrumvoorbedrijfsleven.nl 13.5 Messages exchanged via the Platform are stored and may be used as evidence in dispute resolution. 13.6 These Terms are governed by Dutch law. Disputes shall be submitted to the competent court in Amsterdam.

AVRORA B.V. — KvK 99973642 — www.avrora.nl

Versie 1.0 — 2026-04-14