Terms of Service
Last updated: 2026-03-16
Article 1 — Definitions
In these Terms and Conditions, the following terms are used: "Platform": the website www.avrora.nl and its mobile applications (Android and iOS), operated by AVRORA B.V. "AVRORA": AVRORA B.V., registered with the Dutch Chamber of Commerce under number 99973642, located at Hanzenweg 121, 7556 BM Hengelo, the Netherlands. "Client": the natural person or legal entity who places a Request via the Platform. "Service Provider": the independent professional or business offering services via the Platform. "Request": a service request posted by the Client on the Platform. "Agreement": the contract concluded between Client and Service Provider via the Platform. "Account": the personal environment of the Client on the Platform.
Article 2 — Applicability
2.1 These Terms apply to all use of the Platform by Clients and to all agreements concluded via the Platform. 2.2 AVRORA reserves the right to amend these Terms. Amendments will be announced at least 30 days in advance by email or via the Platform. Continued use after the effective date constitutes acceptance. 2.3 If any provision is null and void or voidable, the remaining provisions remain in full force.
Article 3 — Registration and Account
3.1 To use the Platform, the Client must create an Account by completing the registration form accurately and truthfully. 3.2 The Client must be at least 18 years old or act on behalf of a legal entity. 3.3 It is not permitted to create multiple Accounts or to transfer an Account to third parties. 3.4 The Client is responsible for keeping login credentials confidential and for all activities conducted under their Account. 3.5 In case of suspected unauthorised use, the Client must immediately notify AVRORA at [email protected].
Article 4 — Role of AVRORA
4.1 AVRORA provides the Platform as a technical intermediary. AVRORA is not a party to any Agreement between Client and Service Provider. 4.2 AVRORA verifies the identity and registration of Service Providers but does not guarantee the quality, timeliness or completeness of services provided. 4.3 AVRORA requires Service Providers to undergo identity verification (KYC) and Chamber of Commerce registration before they may submit responses.
Article 5 — Posting a Request
5.1 Clients may post a Request on the Platform free of charge. 5.2 The Request must be described completely, accurately and truthfully. 5.3 It is not permitted to include contact details (phone number, email address, address) in the public description of the Request. 5.4 After posting, relevant Service Providers receive a notification. The Client will receive responses from interested Service Providers. 5.5 AVRORA reserves the right to refuse or remove Requests that violate these Terms or applicable law.
Article 6 — Payments and Fees
6.1 Posting a Request is free of charge for the Client. 6.2 Payment for services takes place directly between Client and Service Provider, unless otherwise agreed via the Platform. 6.3 AVRORA applies transparent commissions as listed on the website. Service Providers pay a fee of €1.99 – €19.99 per response. 6.4 All amounts are inclusive of VAT unless stated otherwise. 6.5 For direct payments between Client and Service Provider, AVRORA acts solely as intermediary. AVRORA bears no financial responsibility for direct payments, cannot process refunds and is not liable for disputes arising from direct payments. AVRORA may take moderation actions against users who violate these Terms.
Article 7 — Right of Withdrawal
7.1 The Client as a consumer has the right to withdraw from the agreement with AVRORA (registration/subscription) within 14 calendar days without giving any reason. 7.2 The withdrawal period begins on the day after the agreement is concluded. 7.3 Withdrawal must be communicated in writing via [email protected], stating the name, account details and date. 7.4 The right of withdrawal does not apply to business Clients (B2B). 7.5 Following withdrawal, AVRORA will issue any refund within 14 days of receiving the withdrawal notice.
Article 8 — Liability
8.1 AVRORA is not liable for damages arising from the services provided by Service Providers, including defective performance, personal injury or property damage. 8.2 AVRORA is not liable for indirect damages, consequential loss or loss of profit. 8.3 AVRORA's liability in all cases is limited to the amount actually received from the Client in the three months preceding the damaging event, with a maximum of €500. 8.4 The above limitations do not apply in cases of intentional misconduct or gross negligence by AVRORA.
Article 9 — Privacy and Data Protection
9.1 AVRORA processes personal data in accordance with the General Data Protection Regulation (GDPR) and AVRORA's Privacy Statement. 9.2 The full Privacy Statement is available at www.avrora.nl/privacy. 9.3 The Client has the right to access, rectify and delete their personal data. Requests may be directed to [email protected].
Article 10 — Complaints and Disputes
10.1 Complaints should be submitted via [email protected] or the report button on the Platform. AVRORA aims to respond within 14 working days. 10.2 If a complaint is not resolved satisfactorily, the Client as a consumer may submit a complaint to ACM ConsuWijzer: www.consuwijzer.nl. 10.3 The Client has the right to appeal moderation decisions by AVRORA via the appeal system on the Platform, within 14 calendar days of the decision. Appeals are reviewed by a different administrator than the one who made the original decision. 10.4 Messages exchanged via the Platform are stored and may be used as evidence in dispute resolution. In the event of a dispute, messages are retained in accordance with the Privacy Policy. 10.5 These Terms are governed by Dutch law. Disputes shall be submitted to the competent court in Amsterdam.
Article 11 — Direct Payments
11.1 Payments for services are in principle made directly between Client and Service Provider outside the Platform. 11.2 AVRORA is not a party to direct payments and accepts no financial responsibility for these transactions. 11.3 In disputes concerning direct payments, AVRORA limits itself to moderation actions (warning, suspending or removing accounts for violations of the Terms) and cannot provide financial compensation or refunds. 11.4 AVRORA advises Clients to use the escrow payment option via the Platform for higher-value requests for maximum protection.
Article 12 — Dispute Resolution for Escrow Payments
12.1 For disputes regarding Requests with escrow payment, both the Client and the Service Provider may open a dispute via the Platform. 12.2 After opening a dispute, both parties have 48 hours to submit evidence (text, photos, documents, maximum 10 items per party). 12.3 AVRORA will assess the dispute within 5 working days. Possible outcomes include: Full refund to the Client Full release of the amount to the Service Provider Partial split of the amount between both parties 12.4 During the dispute, escrow funds are frozen and Platform messages are preserved as evidence. 12.5 Both parties have the right to appeal the outcome within 14 calendar days via the appeal system on the Platform. The appeal is reviewed by a different administrator.
Article 13 — General Provisions
13.1 The Client may not use the Platform for unlawful, misleading or fraudulent purposes. 13.2 AVRORA reserves the right to suspend or remove the Client's Account in case of violation of these Terms. 13.3 The most current version of these Terms is available at www.avrora.nl/terms.